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Complaint Procedure

Do you have concerns about the services provided to you by Woodview?

If so, we want you to know Woodview has a complaint procedure in place. We also want you to know we will respond to all concerns with sensitivity and respect. Concerns will also be dealt with in a confidential manner.

If you have concerns, please follow these steps.

  1. Share your concerns with a Woodview staff member or the Manager / Coordinator of the program.
  2. If you are not satisfied with their response, ask to have your concern reviewed by the Director of the Program.
  3. If you are not satisfied with their response, ask to have your concern reviewed by the Executive Director of Woodview.
  4. If you are not satisfied with their response, your concern may be reviewed by the Board of Directors.
  5. If you still feel like you are not being heard, you can contact: The Ministry of Health or The Ministry of Children, Community, and Social Services (Central and West Region) at 905-521-7280.