Project Coordinator, Homelessness

Job Location: Brantford
Program: Brantford / Brant Ontario Health Team
Job Type: Temporary, Full Time (until June 30, 2022)
Department: OHT Secretariat
Number of Positions: 1
Posting Date:  June 23, 2021
Application Deadline: July 7, 2021
Employer: Grand River Community Health Centre
Site: Grand River Community Health Centre, some travel to partner locations may be required

Brantford / Brant Ontario Health Team

Working together so people across Brantford Brant are able to get the information, support and access to services that they need to live healthy lives for as long as possible.

The Brantford Brant Ontario Health Team (BBOHT) was approved by the Ministry of Health on October 16, 2020. There are currently 14 signatory agencies spanning the health care and community service continuum in Brantford and Brant County. The BBOHT’s strategy is grounded in population health with the aim to improve health outcomes and patient experience for the priority focus areas of addictions and mental health, dementia care and homelessness in Year 1. Additionally, the OHT is embarking on a digital health strategy to facilitate care coordination and information transfer. A strong connection and partnerships with the Indigenous population at the Six Nations of the Grand River, Mississaugas of the Credit First Nation and the urban Indigenous population is foundational work of the BBOHT.

The Grand River Community Health Centre is the host organization for the Project Coordinator, Homelessness for the Brantford Brant Ontario Health Team.

Position Summary

The Project Coordinator, Homelessness will be part of the BBOHT Secretariat (backbone support) and be accountable through the Project Lead, Homelessness to the BBOHT Director and BBOHT Executive Leadership Group. As a member of the BBOHT Secretariat, the Project Coordinator will work closely with other BBOHT team members and contribute to the overall growth and development of the BBOHT.

The Project Coordinator is responsible for planning, operationalizing and implementing the BBOHT strategy, by coordinating the development, implementation and evaluation of OHT work plans. In this role, the PM will also provide operational and project management support to BBOHT initiatives, specifically in the areas of homelessness. Strong project management, interpersonal and relationship building skills are essential to the position.

Primary Responsibilities

Service Coordination

  • Identify service gaps, trends and opportunities across the homelessness system including: City of Brantford, Housing Resource Centre, shelters, primary care, mental health and addictions and other service providers
  • Work with stakeholders to create efficiencies in system planning and the implementation of homelessness initiatives
  • Support planning for August launch of mobile clinic street outreach vehicle
  • Act as a knowledge broker to share resources, policies, research etc.
  • Plan, execute & host forums to facilitate cross sector communication and planning, including follow up on the multiple service ideas that result
  • Identify opportunities for enhancement of services
  • Facilitate opportunities for inter-professional team development
  • Foster innovation, collaboration, and a general responsiveness to client needs, across the service network
  • With an equity lens, advocate for the needs of the people experiencing homeless.

Communication and Networking

  • Establishes partnerships with community agencies, primary care, hospital and other stakeholders to further understand roles and to enable community level planning
  • Actively participate on community committees related to homelessness to ensure communication of information, coordination of services, reduced duplication of efforts
  • Map existing services to work toward an integrated services system including service directory

Referral & Complex Case Management

  • Develop and operationalize a process for complex case reviews and planning across sectors (or integrate into an existing process)
  • Establish a consultation and referral process to ensure access to primary care and mental health and addictions services that is barrier free and integrated in the community. (including coordination of additional efforts to engage client and facilitate “compliance”)
  • Monitor and facilitate client intake into primary care
  • Identify system issues that arise and make suggestions for system supports and/or improvements.

Evaluation and Sustainability

  • Identify and compile performance and service delivery measures, analyzes program and service data and other relevant data to inform planning and service improvements (including fuller application of homelessness information system-HIFIS)
  • Assemble and report service data to multiple points of accountability
  • Develop an evaluation plan that incorporates community impact and identifies opportunities to reduce homelessness and to build a sustainability strategy.
  • Identify policy needs for the implementation of cross-agency collaboration and services provision.

Client Engagement

  • To engage clients with lived experience in program design and implementation
  • To solicit feedback from clients at various touch points in the system to identify strengths and gaps in the system.
Skills and Experience
  • Post-secondary degree and/or MBA, MHA in a health-related field preferred.
  • Proven project management experience (PMP an asset).
  • 3 – 5 years of experience in systems planning/coordination of health and/or social services in a community based setting.
  • Broad understanding of health and social services systems and specific understanding of the factors affecting the homeless.
  • Experience with leading strategy development.
  • Experience with developing and managing budgeting and reporting.
  • Experience in partnership development, including engagement and partnership contracts, an asset.
  • Prior working experience developing and implementing project plans, programs, support tools, and processes in healthcare setting.
  • Expertise in project management processes and best practices as well as corporate level project and program reporting.
  • Experience with measurement and evaluation of program outcomes.
  • Experience in leading engagement of large, cross-functional teams across organizations is an asset.
  • Enthusiastic, creative, and results-oriented leader with the ability to inspire and motivate people and a proven ability to develop and foster strong stakeholder relationships.
  • Excellent change management skills, with strong ability to coach and mentor team members through change.
  • Superior analytical and problem-solving abilities.
  • Strong written, verbal communication, facilitation, and interpersonal skills.
  • Strong working knowledge of computer applications, notably Microsoft Office.
  • A clear commitment to equity, diversity, inclusion and anti-racism.
  • Strong understanding of healthcare in Ontario.
How To Apply
To submit your application, please forward your cover letter and resume to by July 7, 2021.
The Grand River Community Health Centre is an equal opportunity employer, committed to employment equity and diversity in the workplace. We welcome applications from women, members of racialized groups, visible minorities, Indigenous persons, persons with disabilities, persons of all sexual orientation and persons of any gender identity or gender expression.
To ensure there is equal opportunity during the recruitment and selection process, Grand River Community Health Centre provides accommodation for applicants with disabilities upon request.