Job Location: Brantford
Program: Brantford / Brant Ontario Health Team
Job Type: Temporary, Full Time (until June 30, 2022)
Department: OHT Secretariat
Number of Positions: 1
Posting Date: June 23, 2021
Application Deadline: July 7, 2021
Employer: Grand River Community Health Centre
Site: Currently virtual, some travel to partner locations may be required
Project Coordinator, Mental Health and Addictions
Job Location: Brantford
Brantford / Brant Ontario Health Team
Working together so people across Brantford Brant are able to get the information, support and access to services that they need to live healthy lives for as long as possible.
The Brantford Brant Ontario Health Team (BBOHT) was approved by the Ministry of Health on October 16, 2020. There are currently 14 signatory agencies spanning the health care and community service continuum in Brantford and Brant County. The BBOHT’s strategy is grounded in population health with the aim to improve health outcomes and patient experience for the priority focus areas of addictions and mental health, dementia care and homelessness in Year 1. Additionally, the OHT is embarking on a digital health strategy to facilitate care coordination and information transfer. A strong connection and partnerships with the Indigenous population at the Six Nations of the Grand River, Mississaugas of the Credit First Nation and the urban Indigenous population is foundational work of the BBOHT.
The Grand River Community Health Centre is the host organization for the Project Coordinator, Mental Health and Addictions for the Brantford Brant Ontario Health Team.
The Project Coordinator, Mental Health and Addictions, will support the BBOHT Mental Health and Addictions Work Group in developing and implementing work plans. This will include developing meeting materials, aggregating and analyzing data, monitoring project status, and managing key information.
The Project Coordinator will be part of the BBOHT Secretariat (backbone support) and be accountable through the System Manager, Mental Health and Addictions to the BBOHT Director and BBOHT Executive Leadership Group. As a member of the BBOHT Secretariat, the Project Coordinator will work closely with other BBOHT team members and contribute to the overall growth and development of the BBOHT.
The successful candidate must have experience in project management or quality improvement and be able to work and plan in a complex and ambiguous environment.
- Takes responsibility for specific project tasks, executing plans according to best practice standards, methodologies, processes and tools.
- Identifies service gaps, trends and opportunities related to access and wait-list management
- Works with stakeholders, including persons with lived experience to identify opportunities for improvement in service delivery and incorporate feedback into the co-design and implementation approach
- Analyzes data from multiple sources and provides management reporting on results.
- Records and tracks milestones, risks, issues, and major action items (including key decisions)
- Create/develops presentation material.
- Works with internal and external stakeholders and subject matter experts to identify corrective actions as needed.
- Proactively monitor performance trends.
- Enhances existing processes, reporting, and systems that define, measure, and analyze productivity.
- Develops and reports out on key performance indicators/ dashboards.
- Maintains clear communication with cross-functional stakeholders regarding mutual expectations, and monitors stakeholder satisfaction.
- Actively takes advantage of change opportunities and recommends new or revised strategies for project integration.
- Actively identifies efficiencies for future implementations.
- stablish a consultation and referral process to ensure access to care is coordinated, barrier free and integrated in the community.
Skills and Experience
- Bachelor’s degree or relevant experience in the healthcare field.
- Strong working knowledge of relevant project management tools and quality improvement.
- Preference will be given to applicants who have experience and expertise in mental health and or addictions service organizations, and supporting vulnerable complex patients.
- Exceptional organizational skills with the ability to manage multiple priorities.
- Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal.
- Proven experience with negotiation and facilitation techniques and processes, including experience developing and facilitating complex sessions involving diverse stakeholders.
- Planning, Clinical or Management experience in health care or related field considered an asset.
- Strong problem solving skills. Ability to research process issues, undertake root cause analysis, and offer recommended next steps for timely resolution of issues.
- Superior analytical skills with the ability to identify trends and present information in a succinct and actionable manner.
- Experience developing key performance metrics and associated reporting for strategy execution and project implementation.
- Demonstrated ability to research/investigate issues and resolve problems.
- A clear commitment to equity, diversity, inclusion and anti-racism.
- Knowledge of Mental Health and Addictions coordinated access programs, community services delivery system and social policy issues, databases and statistical analysis software.
- Computer literacy utilizing Microsoft Office software applications and proficiency in word processing, spreadsheets, business intelligence tools, process mapping, and presentation software.