COVID-19: Woodview Updates

March 18, 2020

COVID-19: Update On Our Services

Dear Clients/Families,

We know that these are trying times that add much stress and uncertainly to our lives. Things are changing very quickly
as COVID-19 cases continue to rise across the province and it is difficult to keep up with the changes that this brings.
As parents or family members of children, youth, and adults living with mental health needs and/or autism, we know you
are trying to cope with the many challenges with which you are faced. Schools and recreational facilities are closed. Social
interaction and gatherings are discouraged. As we all try to navigate this complex and ever-changing landscape, please
know that Woodview is committed to ensuring that services and supports are available for clients and families. They may
be delivered differently, but we are here for the children, youth, adults, and families that we serve.

We want you to know that as of March 17th Woodview staff are available and working from home providing counseling
and coaching support with clients by phone. Please contact your worker directly; if you do not know who your worker is
please reach out to your Program Manager. All general office voicemails are being checked regularly and responded to
within 24 hours.

We also have some video capacity and are working to increase it; we will let you know as soon as this platform is available.
If a client is urgently in need of an in-person meeting with their worker, staff will discuss this with their manager and
director and arrange to see the client at one of the open office locations as long as all parties are following screening
guidelines.

Residential services continue to operate at The Manor and Supported Independent Living program. We are committed
to the safety of our clients and staff and have taken strict precautionary measures such as enhanced client screening,
sanitizing the physical space on a regular basis, and limiting face to face and group interactions to what is necessary to
support our clients.

We will move beyond this challenge, as we work together to ensure the well-being of children, youth, and adults with
autism whom we serve.

We are sharing a resource list compiled by the Centre of Excellence to support parents and caregivers in discussing
COVID-19 with children and youth.

This is an unprecedented time and the situation is fluid. We will continue to provide updates as changes arise. Thank you
for your understanding. Stay safe.

Sincerely,
Cindy I’Anson
Executive Director, Woodview Mental Health and Autism Services
905-689-4727 x114

 

March 16, 2020

Woodview Offices Closed to the Public March 16-April 6

Woodview Mental Health and Autism offices will be closed to the public effective Monday March 16th until Monday April 6th. We recognize that these are difficult times and we will continue to support clients and families by telephone.

Woodview’s residential program (The Manor) and Supported Independent Living program will remain operational with strict precautionary measures taken to safeguard the safety of our clients and staff.

Refunds for fees paid will be issued to clients and families.

 

For the most up to date information about COVID-19 and how to protect yourself, please visit Ontario Ministry of Health’s website.

 

We thank you for your patience and understanding in this unprecedented time.

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Woodview Mental Health and Autism Services
69 Flatt Road
Burlington, ON L7P 0T3

Halton: (905) 689-4727
Hamilton: (905) 689-4727
Brant: (519) 752-5308
Charitable Registration Number:
119303923RR0001

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